Service Policy

We,

Haier Biomedical USA

1209 Orange Street,

Wilmington, 19801,

Delaware State, USA

Here by promise to our agents, spare parts shall be supplied for at least 10 years after the product is produced. Haier Biomedical General Limited Warranty does not apply to products that are not Haier Biomedical-branded, even if packaged or sold with Haier Biomedical products.

Basic policy

All replaceable parts and accessories that Haier Biomedical provide are brand new. The scope of this warranty is limited to the replaceable parts and the product.

Haier Biomedical does not bear labor costs, or any other additional costs incurred during maintenance and/or replacement unless otherwise discussed, agreed and consented too mutually.

Warranty time:

There are two methods for calculation the warranty time, you could choose one of them as per your required:

Method one: The warranty period for all products starts from the installation date recorded in the oversea after-sales portal platform, when you finish the product installation, you could input the installation date and other important information to OAS portal platform, which is our after-sales service platform, you could input the consultation, quality information, or download study materials. Once you get the authorization (account name and password), you could enter into the platform. 

Website is: https://oas.haierbiomedical.com/login?redirect=%2Fexamination%2Fmaterials; 

Method two: The warranty period starts from two month later of production date, and the production date could be determined by the serial number, which is paste on the side of the equipment. 

The warranty period for categories are as follows

Haier Biomedical provides 3 years of warranty for the replaceable parts of the products listed below. (The warranty period of the compressor is 5 years.)

Vaccine Refrigerator series (Including solar direct drive refrigerator)

ULT Freezer series

Biomedical Freezer series

Pharmacy Refrigerator series

Blood Bank Refrigerator series

Note: Part series of ULT has difference limited warranty requirement, specific contents are as follows: 

1.  For Twin Cool Frequency Conversion ULT and Frequency Conversion ULT（except for Ultra Eco ULT series）5 years of warranty for the replaceable parts of the products. (The warranty period of the compressor is 10 years.)

2.  During the warranty period, spare parts and freight are free of charge, Haier Biomedical does not bear labor costs.

Haier Biomedical provides 3 years of warranty for the replaceable parts of the products listed below. 

Biological Safety Cabinet & Clean Bench series

Ductless Fume Hood

CO2 Incubator series

Note: Filters, fluorescent/UV lamps are not covered by the warranty. In addition, if the CO2 incubator series equipped with oxygen module, which oxygen sensor belongs to consumable part, the warranty time of the oxygen sensor is 1 year.

Haier Biomedical provides 3 years warranty for the products listed below.

Centrifuge Series

Note: Except for Mini-centrifuge-LX-50T2Z/120T2Z, which warranty is one year. 

Haier Biomedical provides 1 year warranty (2 years for YDD) of complete machine, 5 years for vacuum degree of complete machine; 1 year for accessories (2 years for YDD accessories) the products listed below.

Liquid Nitrogen Tank series

Haier Biomedical provides 1 year warranty for the products listed below.

Transfer Box Blood Series

Chamber and Incubator: Climate chamber/standard incubator/Drying oven/Cooled Incubator

/Shake incubator 

Vertical Autoclave

Controlled Rate Freezer

Plasma Blast Freezer

Hydrogen Peroxide Disinfector

Freezer Dryer

Note: 

1.  Door sealing rubber ring and pressure door lock bellows are not covered by the warranty for vertical autoclave. Door seal strip is not covered by the warranty for dry oven. Freezer Dryer is 1 year warranty for complete machine and 3 years warranty period for compressor, but vacuum pump oil is not covered by the warranty of Freezer Dryer.

2.  Transfer Box HZY-40Z is 1 year warranty for complete machine, and three years warranty for compressor; Transfer Box ULT DW-80WZ15 is 3 years warranty for complete machine and compressor.

In addition:

1.  The product list involved is in the tail page, that list may not complexly cover all and is subject to change. The warranty is based on the product series.

2.  The warranty policy is universal. If there is a conflict between the warranty requirements in the sales contract and this warranty policy, the contractual requirements will be given priority. If there is a conflict between the contractual requirement or both parties' agreement and this warranty policy, the contractual requirements or both parties' agreement will be given priority.

Problem identification and correction

Issuers of claims of this warranty shall bear the responsibility to provide reasonable evidence and information such as (photos, videos, product data, etc.) as and when required by Haier Biomedical. Haier Biomedical will examine this information and decide, at its sole discretion, if it is covered under this limited warranty, and at its sole discretion, whether to activate this warranty by providing the warranted

Limited Warranty Statement

This limited warranty of replaceable parts is not applicable to consumables such as filters, fluorescent/UV lamps. Damage caused by transportation, accidents, improper installation, service, or use (including but not limited to problems such as using mismatched power voltage or storage of inappropriate materials, etc.) will not be covered by this warranty. Haier Biomedical shall not bear the loss caused by the incapacity of transferring the storage materials inside the product in time when and after it is in any fault known to the user.

The below specific situations are not covered in limited warranty:

1. Replacement parts or repair labor of the product if the unit has been used inappropriately, abused, misused, altered, not cleaned or cleaned with wrong cleaning methods or cleaning products. It also does not apply if the condenser, which should be cleaned regularly, have not been cleaned correctly as explained in the "operation and maintenance” section of the folder furnished with the product. Follow our care instructions carefully. If you are uncertain, contact your local specialist.

2. Normal wear and tear, cuts, scratches, or damage caused by impacts or accidents.

3. Any products including food, medicine, vaccine or blood loss due to product failure.

4. Repairs to parts or systems resulting from an unauthorized modification made to the unit.

5. Consequential or incidental damages.

6. Damages caused by storage under inappropriate conditions outside of Haier biomedical Systems' control (causing deformations of Equipment casing, deformation of lid gaskets, damage to electronics etc.).

Unqualified product and replacement

When a warranty claim is issued within one month of newly installed product (while within one year of production)

1．If the product cannot operate normally due to production deficiency and cannot be repaired by Haier Biomedical's guidance, it could be replaced after mutual discussion and mutual consent.

2．If refrigerant leakages occur due to production deficiency of refrigeration product and cannot be repaired by Haier Biomedical's guidance, it could be replaced after mutual discussion and mutual consent.

Warranty parts shipment

Parts under warranty will be shipped via designated vessel containers. If there is a problem due to Haier Biomedical within one year of production, express delivery service could be provided after mutual discussion and consent.

Effective statement

This warranty document was edited on March 14th, 2025 and became effective on that day. The warranty applies to product produced after January 1st, 2025

Product Appendix